According to the ESMP document, any individual who feels threatened or harmed by some of the specific activities of INTELHEART project can submit a complaint. The main goal of grievance mechanisms is the timely, effective and efficient resolution of complaints, appeals and suggestions related to the rights of persons engaged in the implementation of the project. The grievance mechanisms enable transparency, confidentiality and prevent abuse in the form of retaliation.
Complaints, objections or comments in written form can be submitted by filling out the grievance form (.docx file) in two ways:
- The electronic form should be filled out, saved and sent via email to intelheart@kg.ac.rs
- The printed form should be filled out manually and sent via post office to the project address provided at the project website.
Authorized persons of INTELHEART project will consider all complaints responsibly and will take timely and appropriate actions in relation to received complaints. The project will only deal with objections directly related to this project.
All personal data any individual provides will be used in accordance with applicable regulations on the protection of personal data and will not be made public. We will use the contact data exclusively for future communication regarding complaint.